Terms and Conditions

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

Acceptance of Goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us via the contact form

Cancellations, Returns, Refunds

First, if you have any issues with your order please contact us ASAP. We can’t resolve a worry/problem until we know about it.

If you change your mind about the product you may cancel your order within 14 days of receiving the items under the Distance Selling Directive. Products can only be returned if they are unopened and undamaged. Please note that in this case, you will need to pay the return delivery charge. However, we will refund you the full amount that you have paid for the product, including the original delivery charge.

Unfortunately, we cannot accept proof of postage as proof of receipt for the goods and the refund will be only issued if the products are received by us and are in a good condition. Whereas every effort is made to supply high-quality goods as shown, if the goods arrive damaged or are different to your order, we will send you a replacement or a refund for the full amount including the original delivery charge.

For any claim to be accepted, we must be notified with details of your order number and a photograph within three days of receiving the items to ali@gegandhen.com

We may ask for the goods to be returned to us using Special Delivery post and we will reimburse the cost. Geg & Hen will not be responsible for any loss of items that occur during return transit.

This does not affect your statutory rights as a consumer.

All text, images and content in this website and other material printed or published on behalf of Geg & Hen shall remain the property of Geg & Hen under UK Copyright laws.

Queries or Questions about your order?

Please contact us if you have any problems with your order.


Your use of this website and any purchase by you of any goods from Geg & Hen shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts. This is irrespective of where you are based. If you have a dispute we’ll always try to sort things out if you contact us.

General Information

We reserve the right at any time to modify or discontinue the service, products or the prices (or any content thereof) without any notice. Geg & Hen offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By placing an order with us you are agreeing to accept these terms and conditions. We reserve the right to amend or remove any section of the terms and conditions without prior notice.

Contacting Us

By email at ali@gegandhen.com


Geg & Hen will not be liable for any loss or damage, either direct or indirect, arising as a result of the supply, delivery or non-delivery of goods, or of goods lost in transit, to the property of the purchaser or any third party. With this in mind please ensure that you provide accurate contact or delivery details.

Product Samples

Any product samples we may provide to you are for personal use only. By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products or samples is a breach of these terms and conditions and your agreement with us.

Product Variations

Please bear in mind that our handmade products are genuinely hand-made in small volumes so you may encounter some variation in colour, texture or wrapping between batches or orders. Products may vary from how they are pictured on this site or in any other marketing materials. If you do have any problems or queries, please let us know.

We attempt to be as accurate as possible when describing products on the website; however, to the extent permitted by applicable law, we do not warrant that product descriptions on the website are accurate, complete, reliable, current, or error-free.

Title to Goods

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Intellectual Property

All content available on the website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of Geg & Hen. Trademarks, logos, and service marks displayed on the website (collectively, the “Trademarks”) are the registered and unregistered marks of Geg & Hen. Neither the Content, the Trademarks, nor any other portion of the site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.


The Terms and Conditions outlined are effective as of 01/06/2020. They supersede all previously published Terms and Conditions. These conditions take precedence over any other published Terms and Conditions unless expressly agreed by us in writing.